Privacy Policy

Last Updated: February 20, 2025

This Privacy Policy describes how TriAeroStride (the "Site", "we", "us", or "our") collects, uses, and discloses your personal data when you visit triaerostride.com (the "Site"), use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last Updated" date, and take any other steps required by applicable law.

Changes to this Privacy Policy

To provide the services, we collect personal information about you from various sources and have collected it over the past 12 months as listed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information collected about you to communicate with you, provide or improve the services, fulfill any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.

How we collect and use your personal data

The type of personal data we receive about you depends on how you interact with our site and use our services. When we use the term “personal information,” we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

What personal data do we collect?

Information we collect directly from you

The information you provide to us directly through our Services may include:

Contact Information – including your name, address, phone number, and email address.
Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information – including your username, password, security questions, and other information used for account security.
Customer Support Information – including the information you include in your communications with us, such as when you send a message through the Services.

For some features of the Services, you may be required to provide certain information about yourself directly. You can choose not to provide this information. However, this may result in you being unable to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information received from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested to fulfill our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Websites and Third-Party Links.

How we use your personal data

Provision of Products and Services: We use your personal data to provide you with the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may want to use. In this case, Shopify processes your data in accordance with its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising: We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional messages via email, SMS, or postal mail, and displaying advertisements for products or services to you. This may include using your personal data to better tailor the Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products in accordance with Art. 6, para. 1 (f) DSGVO.
Security and Fraud Prevention: We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers in accordance with Art. 6, para. 1 (f) DSGVO.
Communication with You and Service Improvement: We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you in accordance with Art. 6, para. 1 (f) DSGVO.

Cookies

Like many websites, we use cookies on our site. We use cookies to operate and improve our site and services (including storing your actions and preferences), to conduct analytics, and to better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better tailor services, products, and advertising on our site and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some of the services, including certain features and general functionalities, to not work properly or become unavailable. Additionally, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.

Please be aware that while your browser may allow you to transmit a "Do Not Track" signal, our site is not designed to respond to such signals. For more information about "Do Not Track" signals, please visit http://www.allaboutdnt.com/.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some of the Services, including certain functionalities and general features, to not work properly or be unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

Please note that while your browser may allow you to send a “Do Not Track” signal, our Site is not designed to respond to such signals. For more information about “Do Not Track” signals, visit http://www.allaboutdnt.com/.

How we share personal information

Under certain circumstances, we may share your personal data with third parties for the purpose of fulfilling contracts, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
When you instruct us, request us, or otherwise give us your consent to share certain information with third parties, for example, to send you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal data and sensitive personal data about users for the purposes mentioned above in "How We Collect and Use Your Personal Data" and "How We Share Personal Data."

third-party websites and links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms without any limitations on use by us or third parties. The inclusion of such links by us does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Data from children

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details provided below and request the deletion of this data.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal data of individuals under the age of 16 (as these terms are defined under applicable law).

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and only apply under certain circumstances. In specific cases, we may deny your request as permitted by law.

Right of Access/Information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
Right to Deletion: You may have the right to request the deletion of the personal data we hold about you.
Right to Correction: You may have the right to request the correction of inaccurate personal data we hold about you.
Right to Portability: You may have the right to receive a copy of the personal data we hold about you and, in certain circumstances and with specific exceptions, to request the transfer of this data to a third party.
Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable data protection laws. Please note: If you visit our Site with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat this, depending on your location, as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal data.
Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
Right to Appeal: If we deny your request, you may have the right to appeal our decision. You can do this by directly responding to our denial.
Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You can exercise these rights as indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account details, to verify your identity before we can respond substantively to the request. Under applicable laws, you can designate an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require proof that you have authorized them to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right, depending on your location, to appeal our decision by contacting us using the contact details provided below or by filing a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection authorities here.

International users

Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data will also be processed by staff and external service providers and partners in these countries.

When we transfer your personal data to countries outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts of the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us or contact us at Kaindlweberweg 13, 5061 Elsbethen, AT.

For the purposes of the applicable data protection laws and unless otherwise expressly stated, we are the controller of your personal data.